Joia Paraiso By Iberostar (Adults Only) Hotel Puerto Morelos, Puerto Morelos - Reviews, Room Options & Prices 2025

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About the Hotel

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Joia Paraiso By Iberostar stands as a 5-star adults-only beachfront resort in Puerto Morelos featuring butler service, three distinct swimming pools, and an 18-hole golf course designed by P.B. Dye. The Iberostar property provides all-inclusive luxury with five specialty restaurants, a spa center, and complete access to facilities across the entire Paraiso Complex.

Luxury Ocean Suites

Iberostar accommodations showcase ocean-view suites with European bed linens, whirlpool baths, and 24-hour gourmet room service. Each suite includes a personalized butler service, daily minibar restocking, and pillow menu selection.

Global Dining Experience

Five specialty restaurants serve Italian, Japanese fusion, Mexican, and surf-and-turf cuisines with sustainable seafood options. The Grand Cellar offers wine tastings with selections from Mexico, Spain, Italy, United States, and Chile.

Recreation and Wellness

The SPA Sensations provides Turkish and Roman baths, thalassotherapy pools, and beachside massages. Complimentary activities include first-hour access to kayaking, catamaran sailing, snorkeling, and windsurfing, plus cooking classes and pool entertainment.

Beachfront Location

Joia Paraiso sits 15.5 miles from Playa del Carmen Airport, with proximity to Punta Maroma and Playa del Secreto. The resort offers complimentary airport transfers for stays of three nights or longer.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Top Floor Suite

Max:

2 persons

60 m²

Bed options:

1 King Size Bed

Garden view

Coffee machine

Balcony

room details

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Suite

Max:

2 persons

60 m²

Bed options:

1 King Size Bed

Garden view

Coffee machine

Balcony

room details

Check Prices

King Room

Max:

2 persons

60 m²

Bed options:

1 King Size Bed

Coffee machine

Balcony

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Puerto Morelos 8.5 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 14.5 mi

Cancun (CUN) 24.2 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Free parking

24-hour services

24-hour reception

Babysitting

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Adults only
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Key card access

Sports & Fitness

Fitness center
Diving
Tennis court
Golf course
Pool tables
Darts
Table tennis
Yoga class

Services

Room service
Housekeeping
Car rental
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner

Business

Business center
Meeting/ Banquet facilities

Spa & Leisure

Saltwater pool
Seasonal indoor pool
Heated swimming pool
Beach access
Beach umbrellas
Night club
Entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Treatment room
Beauty treatment
Massage

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

Map view

Carretera Chetumal - Puerto Juarez Km. 309 Playa Paraiso, Puerto Morelos, Mexico, 77710

City landmarks

Golf Course

Golf Club

2400 ft

Amusement Park

Mayan Water Complex

4000 ft

Galaxy

2500 ft

Wedding chappel

3900 ft

Harbor

Punta Maroma

1.3 mi

Paradise Beach

5200 ft

Chapel

1.2 mi

El Palenque Theater

1.3 mi

Maroma Beach

1.3 mi

Chetumal Puerto Juarez

Playa del Secreto Property Owners Assocation

1.8 mi

Beach

Playa del Secreto

2.0 mi

Carretera Chetumal-Pto. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma

Dolphin Discovery Playa del Carmen Maroma

2.4 mi

Beach

Playa Maroma

2.4 mi

Golf Course

El Manglar Golf Course

2.5 mi

Teatro Vidanta

2.7 mi

Cirque du Soleil

2.7 mi

Nearby

Playa Paraiso Golf Course

100 ft

Restaurants

La Plaza Buffet

1.2 mi

Carretera Chetumal-Puerto Juarez KM 309 Iberostar Hotel Resort

Reviews and Ratings

Feedback from previous guests about their experience.

86%

enjoyed the hotel and would happily stay again

8.6/10

Great

Rooms

9.4

Location

8.8

Service

9.2

Dining

8.6

Jonathan

United States of America, February 2025

5.2/10

I had a wonderful stay at Joia Paraiso By Iberostar, where the beautifully maintained facilities and the friendly staff made my trip enjoyable. The food was quite good, and while it wasn't NYC fine dining, it still exceeded my expectations. However, the beach had some limitations, as only a small part was safe for swimming due to underwater rocks.

Rooms

9.0

My room featured a whirlpool and a fully stocked mini-bar. plus an amazing ocean view that was just lovely.

Service

9.0

The service was nearly always available and incredibly helpful. from the groundskeepers to the wait staff, everyone went out of their way to accommodate my requests.

Location

8.0

The resort is situated not far from the convention center and right on the beach. I loved being close to various activities offered by the entertainment team.

Dining

8.0

Dining options were diverse, with many great choices available. though some buffet areas could have been better organized, the food quality was overall impressive.

Facilities

8.0

The facilities were high quality, including a nice pool area and an excellent gym. I appreciated the room service and housekeeping provided as well.

Willie

United States of America, February 2025

5.2/10

I had a wonderfully relaxing stay at Joia Paraiso By Iberostar. The staff was friendly and attentive, making me feel welcome throughout my visit. The only downside was an occasional delay in service at times, but it didn't detract from my overall experience. I'd definitely return for the fantastic dining and beautiful grounds.

Rooms

10.0

My suite was spacious and impeccably clean, featuring a stunning ocean view from the balcony.

Service

10.0

The service was really good, with friendly staff eager to meet my needs and ensure a nice stay.

Location

9.0

Set along the fine sandy beach, the location was perfect for relaxation, although it took longer to reach the airport during my departure.

Dining

10.0

Dining was superb with a variety of delicious options, especially at the International Gourmet restaurant.

Facilities

9.0

The facilities were great, with three pools and two spas that offered a wonderful relaxing atmosphere.

Anne

United States of America, February 2025

5.8/10

Overall, I had a fantastic experience at Joia Paraiso By Iberostar. The staff was warm and welcoming, making me feel right at home. The facilities were well-maintained, but I did have some issues with the restaurant reservation system. However, the food quality was excellent and offered a wide variety of options to choose from.

Rooms

10.0

The room was spacious with a beautiful ocean view, and the fully stocked mini-bar was a nice touch.

Service

10.0

The service was truly really good, with staff like Ana going above and beyond to ensure everything was perfect during my stay.

Location

9.0

I loved the location right along Playa Paraiso, with easy access to the beach and stunning views.

Dining

7.0

While I enjoyed the food options, the reservation process for the restaurants was a bit frustrating at times.

Facilities

9.0

The facilities were great, with a lovely pool area and plenty of activities offered throughout the day.

Walter

United States of America, December 2024

5.4/10

I had a lovely stay at Joia Paraiso by Iberostar. The service was perfect, with staff going above and beyond to ensure my comfort. the food options were diverse and tasty. However, I found it a bit confusing to discern what was included in the services, which made planning my activities a little frustrating.

Rooms

9.0

The suite was spacious, with a stunning ocean view and a luxurious jacuzzi tub. everything was kept immaculately clean.

Service

10.0

The staff were incredibly friendly and attentive. my butler was especially helpful in catering to my requests.

Location

8.0

Conveniently located along the beautiful beach, not far from nearby attractions. the atmosphere was both relaxing and enjoyable.

Dining

9.0

I enjoyed a variety of dining options, including excellent room service and a fantastic teppanyaki restaurant. the buffets were generally well-managed with quality food.

Facilities

8.0

Facilities were impressive with a large pool area and plenty of activities, though some pricing on extras was on the high side. I particularly enjoyed the daily workout classes available.

Marilyn

United States of America, October 2024

5.0/10

My stay at Joia Paraiso By Iberostar was filled with moments of pure relaxation and fun. The beautiful beach and well-maintained facilities were definite highlights. However, I did face some challenges with customer service when trying to resolve an overbilling issue. Overall, it was a nice trip, but some improvements could enhance the experience.

Rooms

9.0

The suite was spacious with a lovely balcony that offered ocean views. The jacuzzi tub added a nice touch to my stay.

Service

7.0

Most staff were attentive and friendly, ensuring my needs were met. However, I had some difficulty contacting them regarding my final bill.

Location

10.0

The hotel’s location along Playa Paraiso was stunning. I enjoyed beautiful sunsets on the beach right in front of the hotel.

Dining

9.0

Dining options were plentiful, with a mix of high-quality restaurants and buffets. I enjoyed every meal, from delicious nachos to more elaborate dishes.

Facilities

8.0

The pool area was nice and clean, contributing to a pleasant atmosphere. The range of activities kept me entertained throughout my stay.